Privacy Policy

Last updated: May 11, 2026

Introduction

Elaine is a service operated by GorfTech LLC ("Elaine," "we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect information when you interact with Elaine or visit our website at elaine.chat. For our complete service agreement, please see our Terms of Service.

Legal Entity: GorfTech LLC
Brand Name: Elaine
Website: elaine.chat
Contact: matt@elaine.chat

Information We Collect

Contact Information

When you contact us to schedule an appointment, we collect your name, email address, phone number, and relevant scheduling information.

Website Usage

We collect standard web analytics data when you visit elaine.chat, including pages visited and referring URLs. We do not use third-party tracking cookies.

How We Use Your Information

  • To respond to your inquiries and coordinate requested appointments
  • To send you appointment confirmations, reminders, and updates via SMS
  • To improve our service quality

Data Sharing

We do not sell your data. We share information only with:

  • Service providers — Twilio (telephony and SMS), Amazon Web Services (hosting), strictly as needed to operate our service
  • Legal requirements — if required by law, court order, or governmental authority

We do not share, sell, rent, or disclose your mobile phone number or SMS consent data to any third parties or affiliates for marketing or promotional purposes.

Data Security

We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest.

Data Retention

We retain your data for as long as necessary to provide our services. You may request deletion of your data at any time by contacting us.

Your Rights

You may at any time:

  • Request access to the data we hold about you
  • Request correction or deletion of your data
  • Opt out of SMS communications by replying STOP

SMS Messaging Program

Brand: Elaine (operated by GorfTech LLC)
Program Name: Elaine Appointment Notifications

Elaine sends SMS messages only to individuals who contact Elaine directly to schedule an appointment. Messages are strictly transactional and sent only in response to direct interactions initiated by the individual. Elaine does not send marketing or promotional SMS messages.

SMS messages are sent only after direct interaction with Elaine and confirmation of consent through a YES reply message.

Message Types

SMS messages from Elaine include:

  • Appointment confirmations
  • Scheduling updates
  • Appointment reminders
  • Rescheduling and cancellation notifications

How Consent is Collected

Individuals contact Elaine directly by phone to schedule an appointment. During the call, the individual provides their phone number and verbally consents to receive SMS messages regarding their requested appointment. The individual is informed: "Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help."

After verbal consent is collected, the individual receives a confirmation text message requiring them to reply YES before receiving additional SMS communications. Only individuals who reply YES receive further SMS messages.

Message Frequency and Rates

Message frequency varies based on your appointment activity. Message and data rates may apply. Check with your mobile carrier for details.

No Sharing of SMS Data

SMS consent is not shared with third parties or affiliates for marketing purposes. Elaine (GorfTech LLC) will not share, sell, rent, or disclose your mobile phone number or SMS consent data to any third parties or affiliates for marketing or promotional purposes.

Elaine does not send marketing, promotional, or advertising SMS messages.

SMS messages sent by Elaine do not contain marketing links, affiliate links, or promotional tracking links.

Voluntary Consent

Consent to receive SMS messages is voluntary and may be revoked at any time by replying STOP.

SMS Opt-Out

You may opt out of SMS messages at any time by replying with any of the following keywords: STOP, STOPALL, END, QUIT, CANCEL, UNSUBSCRIBE, OPTOUT, or REVOKE.

After opting out, you will receive a confirmation: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

SMS Help

For assistance with SMS messages, reply HELP or INFO, or email us at matt@elaine.chat.

Carriers are not liable for delayed or undelivered messages.

Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or through the service.

Contact

Questions about this policy? Email us at matt@elaine.chat. For service terms, see our Terms of Service.

GorfTech LLC
d/b/a Elaine
5409 Woodrow Ave #A
Austin, TX 78756